This is a profile from the 2022 version of the DataIQ 100.
The latest list is available here.
What has been your path to power?
The smart use of data has always been central to what I do. My data journey started in the mid-1990s at what is now IBM Cognos during a pivotal point in the business intelligence (BI) revolution.I then worked as an interim across different businesses and vertical sectors in BI, integration, IT consolidation, architecture and ultimately management roles. This period also placed me in numerous data remediation transformations in the run-up to the "Y2K problem".
At Telus, I delivered large-scale IT transformations during periods of group consolidation. At Royal Mail, I joined pre-privatisation on a breath-taking transformation delivered against a backdrop of declining mail revenues. At Zurich UK, I established its first chief data office and digital innovation lab at a time when establishing analytics and data science capabilities became of boardroom interest. My time leading data, analytics and CIO advisory at Capgemini Financial Services, followed by numerous portfolio roles across Deloitte, HSBC, BKL, Bletchley Park, Centrica, Schneider Electric and JCB has taught me how to deliver value from data quickly in any scenario.
At Three, I lead the data function as we transform our B2B, B2C and 5G network experience with a laser-focus on revenue growth and operational efficiency.
What impact has the pandemic had on the role of data in your company/organisation?
Covid-19 has impacted the very fabric of our society, having a profound change on how we work and how we live. At Three, hybrid working has been established while internet and mobile stability hasvebecome increasingly important during periods of lockdown to maintain connectivity with our world, families and friends. Our networks have had to adapt to unprecedented online usage, our channels to increasingly digital consumer interactions and,our product offerings have had to adapt to an increasingly dynamic marketplace.
Does data now have a seat at the table during strategic discussions? If not, what will it take to get it there?
Three has data at its heart. When you think of it, data is also our product and our network and so it is core to what we do every day. I would say that our data capabilities are a strategic accelerator for our revenue growth, network efficiency and customer experience aspirations in 2022 and beyond.
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