Profiles, features and insights on the key trends, leaders, emerging stars and best practices within data, analytics and data science, originated by DataIQ and our partners
Data and analytics articles
Profiles, features and insights on the key trends, leaders, emerging stars, best practices within data, analytics and data science, originated by DataIQ and our partners
Data and analytics articles
Profiles, features and insights on the key trends, leaders, emerging stars and best practices within data, analytics and data science, originated by DataIQ and our partners.
TrustFord is the largest Ford dealer group in the country with over 1.8 million customers across its network. To support more effective marketing campaigns, it created a new single customer view which has improved personalisation and efficiency. Head of CRM Phil Rutter explains what was needed and how they made it happen.
Cross-functional teams in CRM are relevant to most businesses as it is unusual for a project of any meaningful size not to touch different areas. They are important as they can break down barriers. Darron Gregory of TAP London shares some tips for making them a success.
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