Based on a survey commissioned by digital transformation consultancy Sopra Steria among 1,000 UK citizens (and a further 3,000 across Europe), a generally positive view emerged with 64% saying UK digital public services are either very (6%) or quite advanced (58%), while 83% noted an increase in digital provision by government. This has been helped by several sectors leading, such as tax returns, judged to be the most advanced by 65% and education by 63%, but public safety lags at 44%, while health is seen as the priority area for development by 54%.
Philip Craig, strategic director, government sector at Sopra Steria, said: “Our survey reveals how efforts to provide a better digital service to citizens are having a real impact in the UK and across Europe. However, these results are no reason for complacency. Creating an intuitive access point or digital ‘storefront’ is only the first step in achieving true digital transformation.”
He added: “Work remains to reimagine the infrastructure, governance and even culture that underpins these services. By committing to that process, governments will have the best chance of providing services that citizens trust, and allow us all to benefit from the substantial economic and social benefits that integrated access brings.”
This is reflected in some of the data-related issues which citizens cited as problematic or obstacles to their adoption of digital services. Having to retype the same information led the list of frustrations for 40%. Meanwhile, nearly half (48%) cited fear of data theft via their own device as a reason for avoiding online access.