Banking group TSB has introduced a flexible working strategy in response to Covid-19, as it embarks on a major recruitment drive for its new Edinburgh-based tech hub, which will house scores of tech specialists, data scientists, data engineers and data analysts.
TSB first revealed plans for the 100-headcount hub in January, alongside a new strategic partnership with IBM with aims of becoming a “truly digital” business and a pledge to invest £120 million to transform its digital channels.
However, while many firms have implemented a hiring freeze, the bank has continued recruiting through lockdown, with 79 people already on board and the remaining roles due to be filled over the summer.
The finance firm said the roles will “align with a new flexible approach implemented in response to the pandemic".
TSB’s customer banking director Robin Bulloch said: “Launching the TSB technology centre in Edinburgh builds on our long history in Scotland…the new members of our team have played a key role in supporting our customers and colleagues through this challenging period by enhancing our online banking capabilities and building the digital infrastructure needed to deliver Bounce Back Loan Schemes.
“Customer demand for new services will only continue and this new investment will ensure we are well placed to meets the needs of our 5 million customers now and in the future.”
Scotland’s Cabinet Secretary for Finance Kate Forbes added: “We are working towards becoming a world-class digital nation with a highly skilled digital workforce, and the hub’s creation strengthens this aim.
“The financial and technology sectors are of even more critical importance to the economy than ever before as we start to move towards recovery after the coronavirus pandemic. Indeed, both sectors have provided crucial support to businesses throughout the crisis and I am grateful to them for their contribution.”
TSB recently revealed a surge in digital banking registrations. Since lockdown, the average number of customers registering for the mobile app has almost trebled from just over 1,270 to almost 3,480 per day. Enrolments for online banking rose by 137% over the same period.