Fixing Failed Deliveries - Improving Data Quality in Retail

The cost of failed deliveries

Failed deliveries cost retailers in more ways than one. In fact, when PCA Predict spoke to over 300 retailers in the U.K., U.S. and Germany, 65% of them said that failed or late deliveries are a significant cost to their business.

On average, failed deliveries cost retailers close to £200,000 a year. Even then, these hard costs may turn out to be somewhat underplayed, as they do not take into account the damage to the retailer’s brand reputation that poor delivery will cause. The loss of existing customers and failure to acquire new ones could hit retailers even harder further down the line.

So why does this happen? And what can retailers do to prevent it?

To find out, PCA Predict surveyed retailers and customers about their attitudes towards delivery and data quality. This report summarises the findings from this research and reveals the inside story on failed deliveries.

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