Beyond first names: How to personalise your customer journeys

How personalisation is driving business success
 
Digital media has had a profound impact on the way consumers interact and engage with brands. They are no longer satisfied with loosely targeted mass marketing communications and instead they expect products, services, communications and discounts that are tailored to their needs and buying habits.
 
Through personalising the individual’s experience, you stand out amongst peers, improves the effectiveness of campaigns, boosts Return on Investment, and maximises growth in an increasingly competitive market. It also allows marketers to report back to the board about the effectiveness of marketing – something that, historically, has been difficult!
 
In this guide by Jaywing, you will discover:
  • The biggest challenges for personalising the individuals customer experience
  • Six steps to help you and your customers benefit from personalisation

 

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